(COVID-19) CORONA VIRUS OUTBREAK

We are closely monitoring developments regarding the COVID-19 (corona virus).  The health and safety of our teams and Customers is of the highest importance.

We are committed to doing everything we can to keep Raynor Door Authority branches across North America safe and healthy environments for our employees and our Customers.

 

What you can expect from us

Following recommendations from the U.S. Centers for Disease Control and Prevention (CDC), we have implemented new policies to combat the challenges the corona virus presents, including:

  • Increased frequency of cleaning of company spaces and vehicles
  • Instruction and reminders of safe and healthy hygiene practices to all employees
  • Direction to avoid shaking hands and skin-to-skin contact
  • Instruction on “social distancing” techniques
  • Temporarily discontinuing the practice of having Customers sign our tablets

Raynor Door Authority employees have been directed to stay home if he feels unwell or has family members at home with visible symptoms of any illness.  The health and safety of our teams and Customers are of the highest importance.

 

How to prepare your jobsite

To be abundantly cautious during this disruptive time, we are committed to keeping your home and workplace as safe as possible.  When someone from our service and scheduling team contacts you, we will ask questions about your jobsite and if it has been compromised before we confirm your appointment for service.

Any RDA personnel who interact with Customers face-to-face who demonstrate visible symptoms of any illness have been instructed to contact the General Manager of our branch office to reschedule the appointment to protect himself, our teams and our Customers.

To avoid unnecessary contact, our technicians and sales personnel will be asking permission from our Customers to sign on their behalf and use our online payment portal.

As developments with the coronavirus change daily, we want our Customers to understand the precautionary actions we are taking to demonstrate our commitment to their safety and well-being.

Thank you for choosing Raynor Door Authority.